Shipping and Delivery Policy
Shipping and Delivery Policy - IL FANTINO Store:
At IL FANTINO, we strive to ensure a comfortable and smooth shopping experience for our customers by providing reliable and safe shipping services to all regions of the Kingdom of Saudi Arabia. We have selected several logistics partners as official partners of the IL FANTINO brand so that the customer has multiple options that are economically and geographically suitable and to ensure that orders are delivered on time and with the highest quality.
1. Shipping time:
- Delivery takes between 3 to 7 working days from the date of order confirmation.
- Shipping time varies based on customer location. We will send you an email or text message notification with shipment details and tracking number once the order is ready.
2. Shipping cost:
- The shipping cost is calculated at a fixed amount of 24.00 Saudi Riyals for all regions of the Kingdom.
- Shipping cost may change according to special offers or updates, and customers will be informed of this before completing the order.
3. Delivery company:
- All our shipments are made through various options from the leading logistics companies in the Kingdom of Saudi Arabia. These companies provide high-quality services at economical costs.
4. Tracking and Notifications:
- After the order is prepared and shipped, you will receive a message containing the shipment tracking number from the shipping company, allowing you to follow the progress of your shipment until it arrives at your doorstep.
5. Shipping and Delivery Terms:
- Address clarity: To ensure fast and accurate delivery, a complete and correct shipping address must be provided including street name, building number and any additional details that may help in reaching the location.
- Contact number: Please make sure to provide a correct and contactable phone number to facilitate the delivery process and coordination with the shipping company.
- In case of any problems or delays with the shipment, please contact our customer service team or the shipping company directly using the tracking number.
6. Procedures in case of absence at delivery:
If the customer is not present at the specified address when delivery is attempted, the shipping company will attempt delivery again or arrange for re-delivery at another time. Please contact the shipping company directly to schedule a new time if necessary.
IL FANTINO guarantees you a reliable and safe shipping service in collaboration with our partners in the logistics sector and we always strive to provide a shopping experience that exceeds your expectations.
If you have any questions regarding shipping and delivery, please feel free to contact us via email: [email protected] or call: +966506372215